Perfect Your CPQ Performance with RenaissanceTech Support
At RenaissanceTech, we’re committed to helping you get the most out of your Infor CPQ system. With the transition to a formal support portal in 2024, customers can now experience streamlined ticketing and service transparency. Here’s what our updated support plans include:
Why the Portal?
Our support portal centralizes all requests, ensuring visibility for the team and faster response times. Every request is tracked, so nothing gets missed, and we can help you more efficiently.
Support Plans
We offer four tiers based on monthly hours, from 10 to 75, with discounted rates and tiered response times. All plans, except the basic option, provide a dedicated consultant, ideal for businesses that rely on frequent or complex CPQ configurations.
Basic Plan: Suitable for occasional support needs without dedicated consulting.
Bronze & Silver Plans: Include faster response times and dedicated consultants, making them ideal for mid-sized businesses needing regular assistance.
Gold Plan: Ideal for large enterprises, offering the most hours and fastest response time.
Ad Hoc Support
For businesses with minimal CPQ needs, we offer ad hoc support. Though at a higher hourly rate, this is a flexible option without guaranteed response times.
How to Submit Requests
If you’re part of our support portal, all requests should be submitted through our ticketing system. For those not enrolled, reach out to Request Support Portal Access. Direct requests to consultants are now rerouted to this system to ensure prompt attention. For project work, Asana remains accessible but is reserved for ongoing projects only.
Visit our support page to explore our plans and find the best option for your business.
Configure Price Quote (CPQ) is an incredibly valuable tool for increasing sales and quoting efficiency, increasing average sales size, and reducing errors. But how does one master the implementation process? When you determine CPQ is right for your business, the next thought is how to navigate an implementation.
Let’s walk through a short “CPQ how to” implementation guide.
First: Define your Goals
What are the ultimate goals to be achieved with your CPQ? You will want to determine which goals are right for your business and ultimately your bottom line.
Standardize the sales and quoting process? Saving time and money
Allow for a dealer portal? Expedite dealer orders, happy customers are return customers
Roll out new products faster? Quick go-to-market is critical in fast paced manufacturing environment
What are your ultimate sales & manufacturing goals? Understand your process needs and set measurable goals for your CPQ.
Next: Focus on the Critical.
CPQ is full of feature-rich tools but, chunking down to the most important process efficiencies is important for your first step into a CPQ product.
Below are some examples:
Choose out of the box features
Guided selling
Order management
Choose the right project Team:
Ensure you have the right CPQ implementation team by your side. Do your research. Know the CPQ provider or partner's history, what is their experience with CPQ? What’s their area of expertise? Having the right team will help make your implementation even more successful. RenaissanceTech, a Gold Infor CPQ partner has experience on more than 200 successful CPQ implementations, in a variety of verticals.
Evaluate your Quote to Cash process:
Because that’s why we are here after all. That’s the principle of CPQ, optimizing your quote to cash process. Your business is unique, you will want to evaluate your unique sales process and determine which best practices to adopt during the implementation.
Data Management!
With the right data being delivered to your team they can be more productive. CPQ will help centralize this date by integrating it with your existing CRM and ERP. Ask your RenaissanceTech implementation team for best practices for data management and integration into your existing CRM and ERP.
Shift the Thinking:
Prepare your team for change. The “But, we’ve always done it this way.” The mentality will inevitably happen. Having a change management team will set the tone for a smoother transition. Having the right implementation training and support available will also ensure the transition becomes a welcome one. RenaissanceTech has a comprehensive training and support structure for all CPQ implementation.
Post-implementation Support:
Talk with your implementation partner about ongoing support, advanced CPQ training and what they offer. Establishing a rapport and open clear communication with your CPQ partner will only enhance the CPQ implementation.
Contact Us for further tips regarding your CPQ and Implementation goals.
With the rise of the remote workplace, we have adapted our business to be virtual friendly. The more services that we can perform online, the less we are required to travel. This allows us to eliminate the time and money associated with traveling and enables us to reduce consulting costs and spend more time tending to our clients. With that being said, if travel is necessary and safe for our clients, we will undoubtably make the trip.
This has led us to the realization that we can offer all our services globally. With the introduction of our remote training sessions, our consultants can teach your employees how to use our software over a video call. This leads to greater accessibility for international and domestic clients. Additionally, our Infor CPQ software supports many different languages including Dutch, German, French, English, Spanish, Japanese, and Simplified Chinese. On top of that, Infor CPQ allows for the seamless conversion of currency using exchange rate multipliers. This makes it easier to perform quotes for clients in other regions of the world.
With the expansion of our capabilities, we are excited to widen our customer base and serve clients globally. Whether they are a domestic or international client, our goal is to make sure that they are taken care of while exceeding their expectations. At RenaissanceTech, we treat every client the same no matter the size of their business or the industry they work in. We are currently assisting clients in the UK, Australia, NZ, and Canada. Anyone looking for Infor CPQ expert help, can contact us, no matter their country.
Contact us to discuss your international project today!
Necessary social distancing measures are calling for a new way of learning. To obtain safer training conditions, institutions and companies are relying on a remote style of learning. Technology has ensured that the constant need to continue learning is still present in a disconnected world. With remote training, participants receive flexibility to work from any location, companies save on travel, training schedules spread across multiple days, virtual networking opportunities increase, and it allows for continued access to the best resources. These benefits should not be overlooked when compared with the traditional way of education.
With virtual learning students can work from any location, eliminating the time spent and costs incurred to fly people onsite to be with a trainer. Since users will not have to travel to each other’s business locations, contact will be kept to the absolute minimum. While trainees can stay home and cut travel cost to a minimum, they also benefit from flexible training schedules. Training classes can be spread out over longer periods of times to encourage work on training and working on company time. This allows trainees to maintain a balance of learning and working for productivity during this time. With this flexible approach to training, businesses can achieve a lot more with less money.
Attendees of a training or workshop can network with other attendees and thought leaders on subjects important to them. More connections are made with people that would usually never meet in person but have similar knowledge and experiences. Gaining skills from experienced workers and then applying them at their company will boost efficiency. Users can also be positive that they are learning from a skilled instructor in a quality course. When taking a class or training online, users are taken through material that has been tested and proven valuable numerous times. Participants can be sure that they are receiving quality training from an expert instructor.
Take Advantage of Remote Infor Configurator CPQ Training
With these benefits, it is hard to deny that virtual learning has proven its worth. Now more than ever, it is important that companies take advantage of virtual training. At RenaissanceTech, we have utilized remote CPQ training to continue collaboration between the best resources and our customers – all while keeping our employees and customers safe. Our remote infor CPQ training courses are specifically tailored for teaching configurator rules writing as efficiently as possible. If you would like to attend our remote CPQ configurator training, register for expert help today!
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