Perfect Your CPQ Performance with RenaissanceTech Support
At RenaissanceTech, we’re committed to helping you get the most out of your Infor CPQ system. With the transition to a formal support portal in 2024, customers can now experience streamlined ticketing and service transparency. Here’s what our updated support plans include:
Why the Portal?
Our support portal centralizes all requests, ensuring visibility for the team and faster response times. Every request is tracked, so nothing gets missed, and we can help you more efficiently.
Support Plans
We offer four tiers based on monthly hours, from 10 to 75, with discounted rates and tiered response times. All plans, except the basic option, provide a dedicated consultant, ideal for businesses that rely on frequent or complex CPQ configurations.
- Basic Plan: Suitable for occasional support needs without dedicated consulting.
- Bronze & Silver Plans: Include faster response times and dedicated consultants, making them ideal for mid-sized businesses needing regular assistance.
- Gold Plan: Ideal for large enterprises, offering the most hours and fastest response time.
Ad Hoc Support
For businesses with minimal CPQ needs, we offer ad hoc support. Though at a higher hourly rate, this is a flexible option without guaranteed response times.
How to Submit Requests
If you’re part of our support portal, all requests should be submitted through our ticketing system. For those not enrolled, reach out to Request Support Portal Access. Direct requests to consultants are now rerouted to this system to ensure prompt attention. For project work, Asana remains accessible but is reserved for ongoing projects only.
Visit our support page to explore our plans and find the best option for your business.
