Tucker Door has been in the business of delivering high-quality doors and windows for decades. But, like many companies in the building materials industry, they hit a point where their sales process just wasn’t keeping up. Their old system was clunky, outdated, and made getting quotes out the door way harder than it needed to be. They knew it was time for a change.
That’s when they turned to a CPQ solution for door and window manufacturers—a move that didn’t just improve their process but completely transformed how they sell.
The Breaking Point
For years, Tucker Door relied on a legacy system that worked... until it didn’t. Sales reps had to manually enter orders, memorize product codes and tribal knowledge, and rely on workarounds just to get quotes out. Reporting was a headache. Worst of all? Customers had to wait longer than necessary for pricing and product configurations.
They needed something better—something that could handle complex product configurations, automate pricing, and make ordering a breeze for both their team and their customers.
After exploring their options, they landed on Infor CPQ, a CPQ software with ERP integration that became the key to their digital transformation.
Rolling Out CPQ—And Getting Buy-In
Switching to a new system is never easy. Tucker Door’s first big step was rolling out cloud-based CPQ software with real-time pricing to their sales team, with the goal of speeding up quoting and reducing manual order entry errors.
At first, there was some hesitation—some reps worried it would replace personal sales interactions. But over time, they saw that CPQ wasn’t a competitor—it was a game-changer.
With quoting streamlined and order accuracy excelling, Tucker Door decided to take things further. They extended CPQ access to their dealers, allowing them to place orders directly; no more emails or phone calls required.
Taking It to the Next Level: A Cloud-Based System
Once dealers started using CPQ, adoption skyrocketed. Customers loved the freedom to configure and order products anytime, without needing back-and-forth communication.
That’s when Tucker Door made their next big move: moving to a cloud-based CPQ software with real-time pricing and ERP integration. This upgrade meant:
✔ Automated pricing adjustments based on inventory, customer agreements, and delivery schedules. ✔ Accurate product configurations without manual updates. ✔ Seamless sales and manufacturing alignment with always-up-to-date data.
The CPQ Effect: What Changed?
CPQ wasn’t just an upgrade—it was a total sales transformation. Here’s what changed:
✅ A Smarter Product Catalog – No more memorizing SKUs or digging through spreadsheets. Customers can now filter by material, size, and style in a visually rich catalog to find exactly what they need.
✅ Less Back-and-Forth with Sales – Customers can now check invoices, proof of delivery, and order statuses themselves, freeing up the sales team to focus on high-value conversations.
✅ Faster, More Accurate Orders – Since rolling out CPQ, Tucker Door has processed a huge number of orders automatically, reducing manual order entry errors and saving valuable time.
✅ Real-Time Pricing & Smart Routing – No more static pricing. CPQ dynamically adjusts prices based on inventory levels, customer agreements, and delivery schedules, ensuring quotes are always accurate.
✅ Built-in Marketing Power – CPQ isn’t just for ordering. Tucker Door now uses it to promote new products and special offers, with high-performing email campaigns and homepage promotions built right into the platform.
What’s Next?
Tucker Door isn’t stopping here. They’re constantly refining their system, adding new features, and making sure both their sales team and customers get the most out of their CPQ software for door and window manufacturers. What started as a way to speed up quoting and improve order accuracy has become a core part of their long-term growth strategy.
"It's our #1 salesman every day without having to do any manual intervention."
— Wil Coughlin, Manager of Information Systems, Tucker Door
For any business still struggling with outdated quoting processes, Tucker Door’s story proves that the right technology doesn’t just make things easier—it completely transforms the way you sell.
An Infor CPQ review and interview from long time configurator users, MOGAS industries. Director of IT at Mogas, Troy McDonald, and RenaissanceTech Founder, Jeremy Finley, discuss why this Engineer-to-order manufacturer chose Infor CPQ and how they are using it today. Watch Troy's Infor CPQ Review and Interview Below!
Troy proves that no process or product is too complex for CPQ. With the right enterprise software setup, and an experienced service team, any quoting and ordering challenges can be solved.
Looking for support in your product configurator and CPQ research? Talk to us today to see if Infor CPQ is the right fit for you.
This is an Infor CPQ excerpt pulled from this longer interview and webinar with our partner, SourceDay.
Provide dealers with online self-service capabilities to produce quotes and place orders
Deploy a single tool for both internal and external users and simplify the quote and order user interface for all users
Reduce the expense of custom software development and maintenance
Introduce new products and product changes more quickly
Benefits
Embedded nearly 20 years of product design and quoting knowledge into a guided selling platform within six months
Simplified the quote and order user interface with a guided product selection and configuration process that uses dynamic product visualization
Transformed the dealer buying experience with an easy online self-service tool for developing quotes and placing orders for all custom-designed residential and commercial products.
Reduced the time to train sales staff with a more consistent and simplified quote and order process
Generated manufacturing information to drive production within the company’s enterprise resource planning (ERP) system
Reduced the cost of custom software development and maintenance
Accelerated the introduction of new products and permitted product changes without the need to outsource programming resources
“With Infor Product Configurator, we’ve cut the expense of custom software development and maintenance, plus we can introduce new products and product changes faster using internal staff only.” —Steve Terhune, IT director, Plastimayd
"Milgard Windows & Doors has always been committed to providing the best window and door experience to consumers and professionals." Jeremiah Noneman, Milgard Brand Manager, stated. "Thanks to our wide array of new online tools and features, we take pride in our ability to offer one of the industry's most comprehensive, informative and engaging online window and door research experiences.“
Through the seamless integration with Infor Configure Price Quote (CPQ), Milgard Windows and Doors now has a solution that simplifies the entire quote to cash cycle, creating a visual, user friendly experience, for all parties involved.
Listen first hand why CPQ has been a fit for Milgard Windows and Doors.
“Infor Sales Portal provides our dealers with on-line quote, order, and status capabilities, which is the key to continuing our steady growth in sales.”
—Kevin Blansett, general manager, Quaker Windows & Doors
About the company
Quaker Windows & Doors is a diversified window manufacturer with a range of products that incudes wood and vinyl residential windows and doors for replacement and new construction markets, as well as aluminum windows and doors for commercial and residential markets. With 550 employees in its corporate offices and manufacturing facilities in Freeburg, Missouri, Quaker is one of the largest manufacturers in the region.
Challenges
Improve the quote process and bid document quality to fuel continued sales growth.
Add ability to dynamically generate 2D models for immediate visual confirmation of configured products and generate configuration-specific thumbnail images for documents.
Provide dealers with the option for 24x7 self-service quoting, bid creation, order entry, and order status inquiry.
Streamline internal processes.
Reduce training requirements to support continued growth without equivalent growth in staff.
Benefits
Reduced the time to produce quotes and bid documents from one day or longer to minutes and significantly improved bid document quality.
Increased order accuracy with dimensionally correct images on screen in all bid, manufacturing, and shipping documents.
Trained new dealers on self-service quoting in 45-minute web-based training sessions.
Reduced the load on customer service by producing 100% of quotes using Infor® Product Configurator, with 40% of quoting done by dealers on a self-service basis.
Reduced new customer service representative training from six months to two days.
Preserved sales margins through accurate and complete pricing at the dealer’s fingertips.
“Infor 2D Design Automation automates the generation of product drawings and therefore eliminates the time previously required of our engineers. This reduces our overall product lead time and frees up valuable resources for more product innovation.”
—Kevin Blansett, general manager,
Quaker Windows & Doors
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Tucker Door has been in the business of delivering high-quality doors and windows for decades. But, like many companies in the building materials industry, they hit a point where their sales process just wasn’t keeping up. Their old system was clunky, outdated, and made getting quotes out the door way harder than it needed to be. They knew it was time for a change.
