CPQ Support
Monthly Support
Whether you're just starting out or have years of experience with CPQs, we've got your covered. Our tailored support will keep your sales team focus on what they do best: sales.
Basic Plan
10 hours of support each month
- Initial response time up to 8 hours
- Production Down Support 1 day/year
Bronze Plan
20 hours of support each month
- Initial response time up to 4 hours
- Production Down Support 1 day/year
Silver Plan
35 hours of support each month
- Initial response time up to 2 hours
- Production Down Support 2 days/year
Gold Plan
75 hours of support each month
- Initial response time up to 1 hour
- Production Down Support 2 days/year
Why Choose a Support Plan?
Our support plans are a cost-effective solution if you anticipate frequent needs. Save time and resources by securing the expertise you need at predictable costs.
Have Questions? We’ve Got Answers
A closer look at what’s included in our support plans and how they work.
What’s the difference between the support tiers?
Each tier is designed for different needs. Lower tiers cover essential break/fix support, while higher tiers include proactive services like health checks, faster response times, dedicated support liaisons, and discounts on project work.
What happens if we don’t use all of our hours?
Unused hours in certain tiers roll over for a set period (e.g., 3–6 months), so you don’t lose your investment. This gives flexibility for when workloads fluctuate.
Are support hours only for troubleshooting issues?
No. Hours can be used for a wide range of activities including training, configuration assistance, optimization, or even small enhancements, not just break/fix cases.
What if we need more help than our plan includes?
Additional hours or upgrades can be purchased at a discounted rate. Higher tiers also include built-in discounts on project-based work, so you save compared to standard hourly rates.
How quickly can we expect a response?
Response times depend on the tier you select — from same-business-day responses in the Essential plan, down to as fast as 1 hour in Enterprise. Critical issues are always prioritized.
Can I change my support level later if my needs change?
Yes. You can upgrade your support plan at any time, and can downgrade up to one time per year. This flexibility ensures your coverage always matches your business needs, whether you’re scaling up during a busy period or streamlining after a project.
Ready to Sell Smarter Across Every Channel?
Talk to a RenaissanceTech expert about building a quoting and ordering experience that works for your sales team, your dealers, and your customers.